Sheriff's Office

Personal & Professional Visitation

Special Notes

  • All visitations are via video and subject to unforeseen lock-down and other situations which may postpone or cancel all visitations.
  • Cell phones and other electronic recording devices are prohibited in the video visitation area. Lockers are available for storage of personal items. The cost to use a locker is twenty-five (25) cents, quarters only. Change is not available at the jail. The quarter will be refunded after the locker key is returned.
  • If the person you visited seems depressed, is making suicidal statements or you have given them disappointing news, please inform KCCF Mental Health Staff at (616) 632-6222.

Personal Visitation

All visits have to be scheduled 24 hours in advance. A visitor may schedule by:

  • Scheduling online using the ICS Solutions Visitor Website
  • For visitors that do not have access to a computer or have an e-mail address, a kiosk is available in the visiting lobby.

Code of Conduct for Visitors

  • Visitors will adhere to certain rules of dress. High cut shorts, halter tops, low cut dresses or blouses, tank tops and dresses with slits past the knee will not be allowed. Shirt and footwear must be worn.  
  • No visit will be permitted if the visitor appears to be under the influence of drugs or alcohol.
  • During the visit, the visitor will remain seated.  
  • The use of gum, food, drink, matches, lighters and/or all tobacco products are prohibited within the Correctional Facility.  
  • No cell phone, recording device or camera will be allowed into the facility or visitation area.
  • A visit can be terminated by KCCF staff at any time, without notice.  
  • A professional visitor cannot use the professional visiting privilege to visit a relative. The visit must occur and count as a regular visit.  
  • Children will not be left unattended in the visitation or accounting lobby area.

General Population & Juvenile Inmate Visitation Policy

  • Visitors must check in AT LEAST 20 minutes prior to their visitation start time. Visitors frequently arriving late may be banned.
  • Juvenile inmates will only be permitted to visit with parents or legal guardians.
  • General population inmates will receive one (1) visit per week. Only two (2) visitors will be allowed per visit.
  • Visitors ages 17 and under cannot schedule visits by themselves and must be accompanied by an adult.
  • Working trustees will receive three (3) visits per week. Only two (2) visitors will be allowed per visit.

Visiting Hours

Monday - Friday

8:00am to 11:00am

1:00pm to 5:00pm

7:00pm to 10:00pm

Saturday & Sunday

8:00am to 11:00am

1:00pm to 5:00pm

Internet Video Visits (At-Home Visitation)

Kent County Correctional Facility offers at home, internet video visits

  • This technology allows visitors who are not able to visit at the facility to schedule visits and video chat, from home, with an inmate using the ICS Solutions Scheduling System.
  • Visits will take place 7 days a Week from 8:00am to 11:00am; 1:00pm to 5:00pm; and 7:00pm to 10:00pm.
  • 25-Minute Visit are $7.50
  • Code of conduct policies remain the same as onsite visitation, if the rules and regulations are broken, a visitor will be banned from internet visitation.
  • For Technical Support: 888-506-8407 (ICS Solutions) or visit ICS Solutions

Hospitalized Inmate Visitation

An inmate that has been admitted into the hospital will not be allowed visitors. Attorney or emergency visits due to serious medical conditions must be approved by an on duty Shift Sergeant only. These approved visits are subject to the hospital's visitation rules.

Administrative Restrictive Unit Visitation

Inmates housed in administrative restrictive unit will receive one (1) visit per week. Only two (2) visitors will be allowed to visit.

Visiting for the administrative restrictive units will take place on Friday, Saturday, and Sundays only. The visiting times are 8:00 AM to 9:00 AM

Professional Visitation

Professional visitors wishing to visit must come to the visiting/information desk at the Kent County Correctional Facility and register. A valid approved issued I.D. must be presented to staff. Professional visitors without any of the following listed approved I.D's must get prior approval to visit an inmate from Jail Administration by calling (616) 632-6401 or Inmate Service Administrator by calling (616) 632-6379.

  • Professional visiting list
  • Probation/Parole ID
  • Attorney bar card
  • Police Agency ID
  • Bondsperson
  • Court personnel

Professional visitors will not be allowed access without approved ID or pre-approval from Jail Administration.

Professional visitors will be allowed to visit at the following times:

  • Monday through Friday: 8:00am to 11:00am; 1:00pm to 5:00pm; and 7:00pm to 10:00pm
  • Saturday and Sunday: 8:00am to 11:00am and 1:00pm to 5:00pm
  • Attorney video visitation can be scheduled the same day (with at least 2 hours advance notice). The visits are for 55 minutes.
  • All other professional video visitation must be scheduled 24 hours in advance. The visits are for 25 minutes.

Additional visiting information:

  • Professional visitors will not be permitted to bring any photography equipment, recording devices, laptops, tablets, portable DVD players or cell phones into the secure facility without prior approval from the Jail Administration.
  • All weapons must be secured in the provided gun lockers prior to admittance into the facility.
  • All visitors must successfully pass through the metal detector before being allowed into the facility. All bags and/or briefcases will be searched prior to entry.
  • Do not bring contraband into the facility. Contraband is anything which is not issued to the inmate or explicitly approved by the Jail Administration. Examples can include but are not limited to: pencils, pens, paper, envelopes, paperclips, stamps, food items, hygiene items, clothing items, etc.
  • Do not accept any gifts or favors from inmates and do not do favors for them. Do not mail letters or relay messages on their behalf, or make purchases for them. Basic needs are adequately provided to all inmates.
  • While some degree of confidentiality is important, professional visitors are required to immediately report any indication of planned escape, violence, suicide or anything which could jeopardize the safety and security of the facility.
  • Refer to the “Code of Conduct for Visitors” above for additional information.