Sheriff's Office

Personal & Professional Visitation

Visiting Hours

Monday - Friday

8:00am to 11:00am

1:00pm to 5:00pm

7:00pm to 10:00pm

Saturday & Sunday

8:00am to 11:00am

1:00pm to 5:00pm

Special Notes

  • Visitation schedules are adhered to but there can be unforeseen lockdown and/or other situations within the facility that could delay or cancel visitation.
  • If there are any concerns regarding an inmate’s stability, such as suicidal statements, depression or mental health issues, Correctional Staff should be notified.
    • Jail Mental Health Services Hotline: 616-632-6222
    • Inmate Information Line: 616-632-6300

Personal Visitation Guidelines

All visits can be scheduled no more than fourteen days and lo less than twenty-four hours prior to the visitation date. A visitor may schedule by:

  • Scheduling online using the ICS Solutions Visitor website
  • For visitors that do not have access to a computer or have an e-mail address, a kiosk is available in the visiting lobby.

To be eligible to visit an inmate, a person must be at least 18 years old and must provide a picture government-issued identification.

  • A child under 18 years old must visit with an adult.
  • A maximum of two visitors is permitted to visit at a time. An infant or child does count as one visitor
  • Visitors must check in AT LEAST 20 minutes prior to their visitation start time.
  • All general population adult and juvenile inmates will receive one free weekly visit.
  • Exceptions may be:
    • Inmates in designated special programs can receive additional visits.
    • Inmates on medical isolation, elevated suicide watch or cell restriction.
    • Any other inmate the Jail Administration determines for safety and security reasons.
  • Inmates in general population will be allowed to visit seven days a week.
  • Visitation for trustees and work release inmates will be during regular visitation hours, seven days a week.
    • Working trustees will receive three free visits per week occurring outside of their scheduled work hours.
  • Onsite Visitation at KCCF will be as follows:
    • Visitation hours are between 8:00AM to 10:00PM, excluding lockdown periods, Monday through Friday.
      • Lockdown periods are from 11:00 AM to 1:00 PM and 5:00PM and 7:00 PM.
    • Visitation hours are from 8:00 AM to 7:00 PM on Saturday and Sunday.
    • The first video visits each week that occurs onsite will be free.
      • Additional visits can be purchased and scheduled each week.
  • Offsite Video Visitation will be from 8:00 AM to 10:00 PM, seven days a week, excluding lockdown periods.
    • The public can purchase and conduct unlimited video visits each week. The cost per visit is $7.50 per 25-minute visit.
    • Special/additional visitation may be allowed at the discretion of a supervisor.

Code of Conduct for Personal and Professional Visitors

  • Visitors will abide by the rules, which are posted in the visitation area, or they will be subject to immediate dismissal from the facility and/or loss of visiting privileges.
  • No cell phone, recording device or camera will be allowed into the personal visitation area.
  • Visitation will not be permitted if the visitor appears to be under the influence of drugs or alcohol.
  • Visitors will adhere to certain rules of dress. High cut shorts, halter tops, low cut dresses or blouses, tank tops and dresses with slits past the knee will not be allowed. Shirt and footwear must be worn.
  • During the visit, the visitor will always remain seated.
  • The use of gum, food, drink, matches, lighters, and/or all tobacco products are prohibited within the Correctional Facility.
  • A supervisor can deny any visit when there are reasonable grounds to believe that the visit might endanger the facility’s good order or security.
  • A professional visitor cannot use the professional visiting privilege to visit a relative. The visit must occur and count as a regular visit.
    • EXCEPTION: If the professional visitor is the Attorney on record for the inmate, visitation in a professional capacity is permitted.
  • Children will not be left unattended in the visitation or processing lobby area.

Professional Visitation Overview

Obtaining Prior Approval for Professional Visitation

  • The Jail Administrative Assistant should be contacted at 616-632-6401 to obtain the necessary paperwork to obtain authorization for professional visitation. The below noted professional handbook and forms are required to be completed to process this request:
    • Receive and read the Professional Visitor Handbook
    • Complete the Professional Visitor Sign-Off Form
    • Complete the Professional Visitation Clearance Form
    • Complete PREA Training and the related PREA Training Form.
  • All representatives of the below-named agencies will be required to present a picture identification and a letter of introduction from the agency. If the agency has a formal type of I.D. card, that can be substituted for the letter of introduction.
    • Professional Visitors include: Juvenile Delinquency Staff; Child Protective Services Staff, Bethany, D.A. Blodgett, Catholic Social Service and Kent County DHS worker, including social workers and Foster Care Agencies; Mitigation and Investigation specialists acting on behalf of an attorney; Clergy: Medical or Mental Health Professionals

Professional Visitors That Do Not Require Prior Authorization

  • The following approved identification will not require prior approval but must present the identified identification and a government-issued ID with the same name.
    • KCSO-issued cards
    • Probation/Parole ID
    • Attorney Bar card
    • Police Agency ID
    • Court personnel ID
  • While some degree of confidentiality is important, professional visitors are required to immediately report any indication of planned escape, violence, suicide, or anything which could jeopardize the safety and security of the facility.
  • Professional Visitation Locations/Types: Direct contact visits, in-direct contact visits through glass, video visitation (on site and off site)
  • Professional Visitation time frames:
    • Attorney video visitation can be scheduled the same day (with at least 2 hours advance notice). The visits are for up to 55 minutes.
    • All other professional video visitation must be scheduled 24 hours in advance. The visits are for up to 25 minutes
  • Staff must confirm that the professional visitor has been approved prior to scheduling any visitation. The visitor must produce a valid picture government-issued identification.
  • Professional visitors will be allowed to visit any time during regular operating hours, except during meal lockdown periods. Operating hours of the visitation areas are between 8:00 AM to 10:00 PM Monday through Friday and 8:00 AM to 7:00 PM on Saturday and Sunday. Exceptions may be approved by a sergeant.
  • Professional visits will not count against the inmate’s weekly personal visits.

Procedures for On-Site Professional Visitation

  • The professional visitor will fill out a visiting pass in the A-Building Lobby. The professional visitor’s identification will be given to staff and verified.
  • Upon initial approval for visitation, the visitor will either:
    • Turn in a visitation sign off form to be kept on file.
    • Or, receive a copy of the professional visitation handbook and required sign off form. The handbook and form must be read and signed prior to visitation being permitted.
      • The Professional Visitor Sign-Off Form only needs to be completed once every five years. Visitation will auto-expire on the appropriate date and the sign off form will need to be completed again at that time.
  • The professional visitor will be allowed to bring in electronic devices only if they are essential to the visit. Examples include laptops or cellular devices.
    • Visitors must document on the visitation pass what electronic device types they are bringing into the Correctional Facility each time they visit.
    • Visitors are prohibited from the following:
      • Making calls in the presence of inmates.
      • Taking any kind of photographs or video recordings while in the secured perimeter of the Correctional Facility.
      • Bringing contraband into the facility This includes anything not issued to an inmate or explicitly approved by the Jail Administration. This can include but not limited to pencils, pens, paper, paperclips, paperwork with staples in it, envelopes, stamps, food items, etc.
      • Accepting any items or mail, relaying any messages to other inmates or make purchases for them. Basic needs are adequately provided to all inmates.
    • Visitors caught violating the above-outlined conditions should immediately be reported to a supervisor.
  • The professional visitor will be given a professional visitor’s ID tag. This must be worn, above the waist, and visible to Correctional Staff.
  • The professional can visit with any number of inmates in the facility.
    • It is the professional visitor’s responsibility to fill out a professional visitor pass for each inmate they want to visit prior to proceeding to the visiting area.
    • They will take one pass at a time with them and present it to the visitation area staff upon their arrival.
  • All weapons will be secured in the provided gun boxes located behind the A Building Information desk. A gun box key will be given in exchange for the professional visitors ID.
  • The professional visitor must successfully pass through the metal detector before being allowed into the facility.
  • All non-essential personal items will not be allowed into the facility’s secure perimeter. These items should remain in the visitor’s vehicle or secured in a locker in A-building.
    • Non-essential items can include but are not limited to car keys, toiletries, purses, oversize bags, weapons, etc.
    • Any business tote or briefcase will be searched for contraband before entering the facility’s secure portion.

Restrictive Housing Unit Visitation

  • Inmates in disciplinary restrictive and administrative restrictive units, but not on cell restriction, are permitted one personal visit per week. Their visitation hours are between 8:00 AM and 9:00 AM on Friday, Saturday and Sunday.
  • Inmates on cell restriction will not be permitted personal visits for up to the first fifteen days of their restriction. If the inmate is in disciplinary restriction for more than one restriction consecutively, they will be allowed a personal visit every sixteen days upon their request.
  • They will be allowed professional visits following the previously outlined professional visitation time frames.

Inmates Requiring Approved Visitation

When determined by the Jail Administration, an approved visitor list will be established for the following inmates: Juveniles, Inmates with a Legal Guardian, Developmentally Disabled and without a Legal Guardian. This list will remain in effect for the duration of the inmate’s stay unless otherwise determined by the Jail Administration or ordered by the courts.

Hospitalized Inmate Visitation

An inmate that has been admitted, the Jail Administration must approve attorney and/or emergency visitation due to serious medical conditions.