Frequently Asked Questions
Where is the Kent County Animal Shelter (KCAS) located and what are your hours?
Location: 740 Fuller Ave NE, Grand Rapids, Michigan 49503
Business Hours: Monday-Thursday 1:00 p.m. - 7:00 p.m. and Friday 9:00 a.m. - 5:00 p.m.
Adoption Hours: Monday-Thursday 1:00 p.m. - 6:30 p.m. and Friday 9:00 a.m. - 4:30 p.m.
- Are there any opportunities to volunteer at the KCAS?
- Where can I find a listing of pets currently available for adoption at the KCAS?
Do I have to fill out an adoption application to see an animal?
No, you are welcome to come to the KCAS anytime during our adoption hours to see any of the animals up for adoption.
Can I get a refund if the adoption does not work out for me and my family?
No, adoption refunds will not be granted. We will consider exchanges within the first 30 days of adopting a pet in order to find the right match. With that said, our goal is to match the right pet with the right adopter so our staff will work with you to ensure a successful adoption.
If I find a lost pet, what are the steps to help the pet get returned to his/her home?
- Please send an email to firstname.lastname@example.org to fill out an official Found Pet Report, including where and when the animal was found by nearest cross streets or identifiable landmark, pictures of the animal, contact information and any additional information about the animal.
- The above information can also be uploaded to FindingRover.com.
- You can also come visit us at the Shelter to complete the form.
- If you are unable to care for the animal you have found, you can bring him/her to the KCAS where we will care for the animal and try to find their owner or a new forever home.
Can I bring an animal to the KCAS if he/she was found outside of Kent County?
No. Unfortunately we can only take in animals that are found in Kent County. If an animal is found in another county, we encourage you to contact the local animal control or the humane society.
Does the KCAS take dog crate donations?
Yes! We accept crates in good condition. Even if we do not use the crates at the Shelter, we donate them to other organizations or to people who can use them in the community.
- Does the KCAS take donations?
Does the KCAS run any foster family programs?
We do not currently have a public foster program, but we look forward to having one in the future. We will keep you informed of when it becomes available. However, we do offer day trips, nap time, or sleep over programs for registered volunteers.
What is the process for surrendering my dog or cat to the KCAS if I can no longer care for him/her?
If all alternatives have been explored and you are forced to surrender your pet, here are the steps:
- First, you must be a Kent County resident to surrender your pet.
- Bring your animal to the shelter during our normal business hours.
- Provide any medical history on your pet.
- Complete an information sheet on your pet which will provide us with helpful information to match him/her to their forever home.
- Pay a $25 Transfer of Care fee and bring a valid government-issued photo ID to process the payment. A waiver for the surrender fee can be requested for financial hardships.
How do I sign up for the KCAS’ “Empty the Shelter” events?
The next time one is announced on our social media channels, you must come to the shelter and fill out an application to be pre-approved for the event. Once you're approved, you will receive confirmation and will be good to go for the event!
If my pet is missing, what steps should I take to see if he/she has been turned into the KCAS?
We first scan for a microchip and call the phone number when a chip is found. Many lost animals are reunited this way.
We also encourage you to come to the shelter during our regular business hours to look for your pet even if it was microchipped since technology is not perfect, your contact information may not be up to date, etc.
What does adoption process look like?
- Meet our animals. All prospective adopters are encouraged to view the available animals online or stop by the KCAS during adoption hours.
- Complete an Adoption Application. Prospective adopters will need to complete a dog/cat adoption application.
- Interact with your potential pet. Prospective adopters can interact at the Shelter with the animal of their interest to ensure he/she is a right match for their family.
- If there are young children in a home, we require they participate in a meet-and-greet with dogs.
- If there is an existing pet (dog) in the household, it is generally not a requirement to participate in a meet-and-greet but can be done upon request.
- Approval. Once your application is accepted and you have determined the animal in whom their interested in adopting is a good match, the adoption will be approved.
- Pay Adoption Fees. The fee for adopting a dog $130.00, kittens under four months of age are $40, and cats over four months of age are $5.00. You also must pay the applicable license fee if you are adopting a dog.
- Adoption fees include vaccines, FeLV/FIV test (cats), heartworm test and prevention (dogs), flea prevention, dewormer, and spay/neuter surgeries.
- Head Home? All pets may not be able to leave at the time of adoption if he/she has not been examined by our veterinarian or been spayed or neutered.