Employee Recognition For Quality Service

Previously Recognized Employees

1st Quarter 2010

Julia Hight is recognized as the Kent County Quality Service Employee of the 1st Quarter for helping to fulfill Kent County's mission by providing her customers with outstanding quality service. The individual who nominated Ms. Hight had this to say:

"Julia is extremely observant and pays close attention to details. She pays strict attention problems that are developing and initiates prompt action as appropriate. Julia is very competent and humble. She does not hesitate to do her job. She is always watchful of her surroundings and extraordinarily mindful of others' safety. She is always courteous and is very respectful of others. Without exception, Julia provides outstanding quality service with a broad smile.

Personally speaking, what I appreciate most about Julia is her ability to establish a positive rapport with others (i.e., staff, visitors and clients). She has a very charming personality and is always professional, helpful and patient. Julia is well-respected by not only staff and visitors, but offenders as well. Julia is dependable and trustworthy. When staff members contact her regarding arrests, she responds very quickly and is always prepared. When confidential information is shared with Julia, she handles and discloses the information as appropriate.

Julia does not hesitate to confront offenders/situations. Her knowledge regarding safety and security issues is exceptional and quite impressive. In fact, per our request, Julia recently provided Arrest Procedure Training to staff. Of course, she did a fabulous job! Julia was not only informative and thorough, but also entertaining. It is indeed a pleasure and honor to work with someone of Julia's caliber as she is the consummate professional."

Do you know a Kent County employee who is deserving of this award? If so, please complete a nomination form at www.accesskent.com/qualityservice or on the Kent County Intranet.