Circuit Court CourTools*
Access & Fairness
Clearance Rates
Time to Disposition
Age of Active Pending Cases
Trial Date Certainty
Reliability & Integrity of Case Files
Collection of Monetary Penalties
Effective Use of Jurors
Court Employee Satisfaction
Cost Per Case


CourTools is a set of ten trial court performance measures developed by the National Center for State Courts (NCSC) to provide the court with a comprehensive understanding of court operations. Kent County Circuit Court has adopted these measures to examine the Court's performance.

Fairness of the Court - Survey Reponses

Q11:  My case was handled fairly.
Q12:  The judge/referee/magistrate listened to my side of the story before making a decision.
Q13:  The judge/referee/magistrate had information necessary to make a good decision about my case.
Q14:  I was treated the same as everyone else.
Q15:  I understood what happpened in my case.
Q16:  I understand what I need to do next about my case.

Access to the Court Survey Responses | Fairness of the Court Survey Responses

Why It Matters

Measure 1:  Access & Fairness
Definition:  Ratings of court users on the Court’s accessibility and its treatment of customers in terms of fairness, equality, and respect.
Purpose: Many assume that “winning” or “losing” is what matters most to citizens when dealing with the courts. However, research consistently shows that positive perceptions of court experience are shared more by court users’ perceptions of how they are treated in court, and whether the court’s process of making decisions seems fair. This measure provides a tool for surveying court users about their experience in the courthouse. Comparison of results by location, division, and type of customer can inform Court management practices.