Central Services
County Administration Building
300 Monroe Avenue NW
Grand Rapids, MI 49503
Phone: (616) 632-7700
Fax: (616) 632-7704
Mission Statement
To support County departments in providing services to County citizens in the areas of mail, messenger, microfilm, printing and record storage services in a cost-effective manner.
Overview
The Central Services department provides the following services to County departments: printing, microfilming, messenger, mail processing, and a secure records storage space.
The printing services offered include: graphic design, digital printing/copying, color copying, collating, binding, cutting, laminating, and folding. Printed items such as forms, letterheads, business cards, brochures, newsletters, directories, and reports are produced in this area of the department.
The microfilming service produces 16mm and 35mm microfilm rolls from paper originals of marriage, birth and death certificates, and Probate and Circuit Court records. Archival digital media film is also created for the Register of Deeds office from their scanned deed and mortgage images.
Messenger delivery service provides daily delivery and exchange of inter-office envelopes, U.S. Mail, and other packages between County departments. The mail area is responsible for the pick-up and delivery of inter-office mail and U.S. Mail for the County Administration Building. Postage is also applied to out-going U.S. Mail using a mail processing machine. The record storage facility, located at 223 Washington Street, SE, provides Statemandated, secure off-site document storage for County departments.
Selected Performance Measures
|
Performance Measure |
2008 Actual |
2009 Actual |
2010 Actual |
2011 Expected |
|---|---|---|---|---|
Percent of print jobs completed by requested due
date |
99.89% |
99.92% |
99.55% |
99.90% |
Amount saved via presorting mail |
$8,360 |
$9,965 |
$10,869 |
$10,000 |
Average customer satisfaction rating of messenger
service |
4.85 |
4.80 |
NA |
NA |
Average customer satisfaction rating on Administrative
Survey |
91.75% |
88.07% |
NA |
NA |
Microfilm frames processed per hour |
367 |
318 |
298 |
300 |
| Total print jobs per employee (3 FTE) | 912 |
843 |
807 |
835 |
Department History of Uses
| Uses |
2008 Actual |
2009 Actual |
2010 Adopted |
2011 Adopted |
|---|---|---|---|---|
Personnel |
$485,864 |
$496,476 |
$462,945 |
$463,965 |
Commodities |
117,345 |
110,353 |
113,510 |
111,510 |
Contractual Services |
209,518 |
183,906 |
196,891 |
194,732 |
Capital Outlay |
6,229 |
25,891 |
- |
- |
Total |
$818,956 |
$816,627 |
$773,346 |
$770,207 |
Personnel FTE |
8 |
8 |
7 |
7 |
Significant Budget Issues
There are no significant issues to report.
