Elected Officials

Departments

Central Services

County Administration Building
300 Monroe Avenue NW
Grand Rapids, MI 49503
Phone: (616) 632-7700
Fax: (616) 632-7704

Mission Statement

To support County departments in providing services to County citizens in the areas of mail, messenger, microfilm, printing and record storage services in a cost-effective manner.

Overview

The Central Services department provides the following services to County departments: printing, microfilming, messenger, mail processing, and a secure records storage space.

The printing services offered include: graphic design, digital printing/copying, color copying, collating, binding, cutting, laminating, and folding. Printed items such as forms, letterheads, business cards, brochures, newsletters, directories, and reports are produced in this area of the department.

The microfilming service produces 16mm and 35mm microfilm rolls from paper originals of tax rolls, marriage, birth and death certificates, and Probate and Circuit Court records. Archival digital media film is also created for the Register of Deeds office from their scanned deed and mortgage images.

Messenger delivery service provides daily delivery and exchange of inter-office envelopes, U.S. Mail, and other packages between County departments.

The mail area is responsible for the pick-up and delivery of inter-office mail and U.S. Mail for the County Administration Building. Postage is also applied to out-going U.S. Mail using a mail processing machine

The record storage facility, located at 415 Franklin Street, SE, provides State-mandated, secure off-site document storage for County departments.

The department’s conversion to a “print-on-demand” production process, has resulted in increased printing requests, faster processing times, and a higher customer service and satisfaction rating on the annual administrative services survey. The acquisition of digital image to film equipment, has allowed previously out-sourced microfilming services to be done in-house.

Selected Goals

  • To provide cost-effective document management services in support of County departments in a timely manner

2008 Adopted Uses, $842,264

2008 Adopted Revenues, $443,949

Selected Performance Measures

Performance Measure
2005
2006
2007
2008 Goal
Percent of print jobs completed by requested due date
99.60%
99.85%
99.90%
99.90%
Microfilm frames processed per hour
178
343
354
343
Amount saved via presorting mail
$9,916
$12,274
$10,174
$11,000
Average customer satisfaction rating of messenger service (Division generated)
4.90
4.90
4.80
4.90
Average customer satisfaction rating on Administrative Survey
4.43
4.26
4.29
4.40

Department History of Uses

Uses
2005
Actual
2006
Actual
2007
Adopted
2008
Requested
2008
Adopted
Adopted
% Change
Personnel
$424,062
$434,836
$454,499
$481,210
$481,210
5.88%
Commodities
113,520
123,205
104,860
115,220
115,220
9.88%
Contractual Services
247,969
180,854
221,894
217,834
217,834
-1.83%
Capital Outlay
45,276
10,438
9,100
28,000
28,000
207.69%
Other Charges
-
-
-
-
-
NA
Total
$830,827
$749,333
$790,353
$842,264
$842,264
6.57%
 
Personnel FTE
10
9
8
8
8

Significant Budget Issues

There are no significant issues to report.

History of Uses (in millions)

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