Central Services
County Administration Building
300 Monroe Avenue NW
Grand Rapids, MI 49503
Phone: (616) 632-7700
Fax: (616) 632-7704
Mission Statement
To support County departments in providing services to County citizens in the areas of mail, messenger, microfilm, printing and record storage services in a cost-effective manner.
Overview
The Central Services department provides the following services to County departments: printing, microfilming, messenger, mail processing, and a secure records storage space.
The printing services offered include: graphic design, digital printing/copying, color copying, collating, binding, cutting, laminating, and folding. Printed items such as forms, letterheads, business cards, brochures, newsletters, directories, and reports are produced in this area of the department.
The microfilming service produces 16mm and 35mm microfilm rolls from paper originals of tax rolls, marriage, birth and death certificates, and Probate and Circuit Court records. Archival digital media film is also created for the Register of Deeds office from their scanned deed and mortgage images.
Messenger delivery service provides daily delivery and exchange of inter-office envelopes, U.S. Mail, and other packages between County departments.
The mail area is responsible for the pick-up and delivery of inter-office mail and U.S. Mail for the County Administration Building. Postage is also applied to out-going U.S. Mail using a mail processing machine
The record storage facility, located at 415 Franklin Street, SE, provides State-mandated, secure off-site document storage for County departments.
The department’s conversion to a “print-on-demand” production process, has resulted in increased printing requests, faster processing times, and a higher customer service and satisfaction rating on the annual administrative services survey. The acquisition of digital image to film equipment, has allowed previously out-sourced microfilming services to be done in-house.
Selected Goals
- To provide cost-effective document management services in support of County departments in a timely manner
2008 Adopted Uses, $842,264
2008 Adopted Revenues, $443,949
Selected Performance Measures
|
Performance Measure |
2005 |
2006 |
2007 |
2008 Goal |
|---|---|---|---|---|
Percent of print jobs completed by requested due date |
99.60% |
99.85% |
99.90% |
99.90% |
Microfilm frames processed per hour |
178 |
343 |
354 |
343 |
Amount saved via presorting mail |
$9,916 |
$12,274 |
$10,174 |
$11,000 |
Average customer satisfaction rating of messenger
service (Division generated) |
4.90 |
4.90 |
4.80 |
4.90 |
Average customer satisfaction rating on Administrative
Survey |
4.43 |
4.26 |
4.29 |
4.40 |
Department History of Uses
| Uses |
2005 Actual |
2006 Actual |
2007 Adopted |
2008 Requested |
2008 Adopted |
Adopted % Change |
|---|---|---|---|---|---|---|
Personnel |
$424,062 |
$434,836 |
$454,499 |
$481,210 |
$481,210 |
5.88% |
Commodities |
113,520 |
123,205 |
104,860 |
115,220 |
115,220 |
9.88% |
Contractual Services |
247,969 |
180,854 |
221,894 |
217,834 |
217,834 |
-1.83% |
Capital Outlay |
45,276 |
10,438 |
9,100 |
28,000 |
28,000 |
207.69% |
Other Charges |
- |
- |
- |
- |
- |
NA |
Total |
$830,827 |
$749,333 |
$790,353 |
$842,264 |
$842,264 |
6.57% |
Personnel FTE |
10 |
9 |
8 |
8 |
8 |
Significant Budget Issues
There are no significant issues to report.
History of Uses (in millions)
