How to Web Schedule an Inmate Visit

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A one time registration is required prior to receiving access to schedule visits through the Renovo Visitor Web. The registration process must be completed at the Kent County Correctional Facility visitation desk, or via the scheduling visitation line (616) 632-6383. An email address and password are required during the registration process, as they will be needed in order to schedule visits through the Renovo Visitor Web.

1. To schedule a visit with an inmate, click on the link Kent County Correctional Facility Visitation Scheduling located on the accesskent.com webpage. This will direct you to the Renovo Visitor Web login page, where you will be prompted to log in using the email address and password provided at the time of registration.

2. When the page opens click on NEW VISIT tab

3. If you know the Inmate ID number of the individual you wish to visit, enter it and click the LOOKUP button. If you do not know the Inmate ID number, click on INMATE SEARCH button, then enter the inmates name and click the SEARCH button. You will then be directed to a list of inmates that match the search criteria you entered. Once you locate the individual you wish to visit, click ADD, and that inmate will be added to the “My Inmates” section of your user account. Whichever way you use, you will then be directed to the Search for Available Time screen.

4. In the Search for Available Time screen, choose a date from the calendar icon(the available dates will be in bold). Select the date you wish to visit.

5. There is no need to change the Visiting Center, as there is only one.

6. When selecting the time of day, you can select morning, afternoon, evening, or leave it as no preference, and you will be able to view all available visiting times for that entire day. After you select your preferred time slot, you will be directed to the Confirmation page.

7. On the Confirmation page, a link to the Facility Visitation Policies is provided for you to read. You must check the box indicating that you agree to the visiting policies prior to clicking the RESERVE button. Once you have completed this process, you will receive a visit confirmation number.

8. Click on the return home link and you will see your upcoming visits.

9. If you wish to cancel a visit, click on the HOME tab, find the visit you wish to cancel in the My Upcoming Visits section, and click CANCEL, located to the right of the visit.

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